Copio & incollo una mail spedita il 4/8 da yesasia.com. In pratica, tramite postepay, ho acquistato un prodotto che, in un secondo tempo, è risultato irreperibile.
Dear Mr. EgoN,
Thank you for shopping at YesAsia.com.
We regret to inform you that after repeatedly checking with our suppliers, we have found that the following items in your order 5XXXXXXX are not available at this time.
As we are unable to source these items for you, they will be removed from your order 5XXXXXXX. Your revised order total is now USD 0.00. You will not be charged for items cancelled from your order.
If you paid via credit card, we will only charge the revised order total upon shipment of your order. The order total and related amount on your credit card records represents an authorization from your bank for the initial order total. Once your order is shipped, the revised order total will be charged, and the difference between the authorized amount and the charged amount will be released by your bank according to its own policies and procedures.
For other payment methods, please be assured that a refund for the payment difference will be processed once your order has been shipped out.
If your order originally qualified for free shipping, you will still receive free shipping despite items being cancelled from your order.
Once again, thank you for shopping at YesAsia.com and we hope to serve you again soon. If you have any further enquiries, please do not hesitate to contact our Customer Service Department by email or using the below telephone numbers.
Yours sincerely,
Customer Service Department
YesAsia.com Ltd.
Visto il mio inglese non proprio da londinese, mi sembra di capire che, in teoria, il rimborso avverra' automaticamente senza ulteriori procedure, giusto ? Dopo quanti giorni mi devo preoccupare per un eventuale mancato rimborso ? In questo caso, spediro' una mail al sito o andro' in posta sfondando l'ingresso con la mia macchina ?
